Shipping Information

Lead Time Definitions:

For items with a minimum order quantity (MOQ) of 1 piece:

Merchandise which is listed with a minimum order quantity of 1 piece is considered “on shelf” and is decorated with the branding indicated on the product’s page. These items will be shipped via ground transportation. Shipping is always subject to availability of the item in stock. These items typically ship within 2-3 days of the order, unless the item is out of stock. The standard for shipping items that are out of stock is 2 to 3 weeks from receipt of your order, but we will always do our best to deliver as soon as possible before that time. Your Accolade Promotion Group customer service rep will contact you about the status of any out of stock orders, and is available to receive your inquiries.

For “Rush” Orders:

When processing a RUSH order, you must indicate “RUSH ORDER” and required date on the “Add Comment Screen” in e-Store, be sure to tick “include comment on Purchase order” box.
Note: There may be additional shipping charges.

If you require your order to be shipped via “overnight” delivery, you MUST telephone your customer service representative at 1-800-743-5224 between the hours of 8:00 AM and 6:00 PM Eastern Time. Only those items that are available in stock, on shelf and decorated at the time of your order may be shipped within this timeframe if the order is received before 2:00 PM EST. RUSH items will be shipped via air transit. Shipping is always subject to availability of the item in stock. These items typically ship within 1 day of the order, unless the item is out of stock. The standard for shipping items that are out of stock is 2 to 3 weeks from receipt of your order, but we will always do our best to deliver as soon as possible before that time. Your customer service rep can advise you about the availability of your items, and will assist in your product selection when you call to place your order.

Custom Orders:

Custom Orders are available by special order only. To place a custom order, please email your dedicated representative Phyllis McGuff. pmcguff@accoladepg.com

Shipping Method

All orders are shipped via UPS Ground. For rush orders (refer to RUSH orders above) or overnight shipping, please contact an Accolade Reaction Promotion Group Customer Service Representative at 1-800-743-5224 between the hours of 8:00 AM and 6:00 PM Eastern Time or at td@accoladepg.com

Note: Shipping Charges are NOT included in the product price.

International Shipments

Shipments being delivered outside Canada shall require 2 additional business days in order to prepare proper customs and carriage documentation.

Sales Tax

Applicable sales taxes will be added to orders based upon the shipping address denoted in the order.

• placing an order significantly higher than the last tier price shown
• to customize any item
• if you would like assistance in placing your order. APG’s Customer Service Representative contact number is listed below